"We have been very pleased with the competent, prompt and courteous service they have provided to us."

Stu Perlman
Monarch/USESI (New Jersey)
Computer Hardware and Computer Networking

Web Hosting Policy

WSI Web Hosting Standard Policies

The following policies apply to web hosting customers only. Dedicated server customers please see our dedicated server policies.

WSI provides World Wide Web page hosting and Electronic Mail services. WSI's general policy is to act as a neutral provider of hosting services to the global Internet. WSI reserves the right to suspend or cancel a customer's access to any or all services provided by WSI when WSI decides that the account has been inappropriately used. WSI also adheres to and enforces the Acceptable Use Policies created for Usenet and the Internet as a whole.

LAWFUL PURPOSE

WSI reserves the right to refuse service to anyone. Customers may only use WSI's servers and network for lawful purpose. Transmission of any material in violation of any Federal, State or Local regulation is prohibited. This includes, but is not limited to copyrighted material, material legally judged to be threatening or obscene, and material protected by trade secrets. The designation of any materials as such described above is left entirely to the discretion of WSI management.

SPECIFIC ACCEPTABLE USE POLICIES

UNAUTHORIZED USE

WSI will strongly react to any use or attempted use of an Internet account or computer without the owner's authorization. Such attempts include "social engineering" (tricking other people into releasing their passwords), password cracking, security hole scanning etc.

Any unauthorized use of accounts or computers by a WSI customer, whether or not the attacked account or computer belongs to WSI, will result in action against the attacker. Possible actions include warnings, account suspension or cancellation, and civil or criminal legal action, according to the seriousness of the attack.

ZERO TOLERANCE

WSI's policy concerning unsolicited email and cross-posting to Usenet newsgroups is immediate cancellation. If you engage in any of these activities on our network, your services will be terminated immediately, with no prior notice, and no refunds for unused portions of service will be granted. This policy has been developed not as a limit to network traffic, but as an issue of Internet etiquette.

SERVER USE

Web sites are to be used by the primary owner only. Customers are not permitted to sub-host including reselling, storing, or giving away web hosting services off of their web site to other parties. Sub-hosting is defined as allowing a separate, third party to host content on the owner's web site. Exceptions include ad banners, classified ads, and personal ads.

Domain pointers are to be used for the purpose of having more than one way to find the same site, not for the purpose of sharing an account among multiple sites. Domain pointers are not to be used as a substitute for purchasing separate accounts.

WSI reserves the right to refuse service and /or access to its servers to anyone.

WSI expressly forbids any server use for distribution, storing, processing, linking to or otherwise handling in any way the following:

Illegal Material - This includes copyrighted works, commercial audio, video, or music files, and any material in violation of any Federal, State or Local regulation.

Adult Material - Includes all pornography, erotic images,
or otherwise lewd or obscene content. The designation of
"adult material" is left entirely to the discretion of
WSI.

Warez, et. al. - Includes pirated software, ROMS, emulators, phreaking, hacking, password cracking. IP spoofing, etc., and encrypting of any of the above. Also includes any sites which provide "links to" or "how to" information about such material.

UNLIMITED USE POLICY

All content on WSI servers must be related directly to and linkable from your web site. WSI disk space is not to be used for storage or backups of any kind.

Archiving software and/or creating backup web sites on WSI servers is not permitted.

High bandwidth usage: WSI offers an unlimited use policy by maintaining very large ratios of bandwidth and disk space per customer. In rare cases, WSI may find a customer to be using server resources to such an extent that he or she may jeopardize server performance and resources for other customers. In such instances, WSI reserves the right to impose the High Resource User Policy for the consideration of all customers. In short, WSI does the best to provide all the resources our customers may need for web hosting while reserving the right to move any one customer to the High Resource User Policy to prevent monopolization of server resources.

HIGH RESOURCE USER POLICY

Resources are defined as bandwidth, disk space and/or processor utilization.

WSI, at its sole discretion and on a case by case basis, shall utilize the following resource usage policy:

Any web site found to be included in the top 5% of high resource use in a one month period will be subject to the following or exceeding the monthly allotted amount of transfer megs; $200 ongoing monthly fee in addition to the normal monthly charge.

Fees are due on the next monthly billing date for the web site. (annual and quarterly accounts will be billed monthly unless customer pays for entire period)

Customer is required to provide written authorization for the increase in monthly fees.

Failure to comply will result in cancellation of the site on the next monthly billing date following notification.

PAYMENT POLICIES

Initial Fees:

When you begin service, you must pay your setup fees and your first period's charges before we can start your service. Setup fees are not refundable. We accept payment by check. Please see the descriptions below for more details.

Monthly Recurring Charges:

You may choose to pay on quarterly or yearly billing cycle. You must pay for your service by the first day of each billing cycle. Billing cycles are based upon when you initially signed up for service. For instance, if you started service on the 15th of the month, your billing due date will be on the 15th. If you pay by credit card, we will automatically bill your credit card on the billing cycle anniversary date.

If you pay by check, you will be sent an invoice prior to the invoice due date. Please mail your check on a timely basis, so your payment arrives by the due date.

METHODS OF PAYMENT:

Checks: Your check must be in US funds. Checks returned by the bank are subject to a $20 charge. You may pay by check only if you use a quarterly payment cycle. We will send you an invoice via email 3 to 4 weeks prior to your due date if you pay by check.

PRICING POLICY:

WSI will not change its pricing during the middle of your billing cycle. If we change our pricing, it will be effective the first day of the next billing cycle.

If you signed up for WSI services under a special promotion and you change your services, the special promotion pricing will no longer be valid for remaining services.

CANCELLATION:

WSI reserves the right to cancel your service at any time. If we do cancel your service, we will refund any unused amounts that you have paid us. If we cancel your account because you have violated WSI usage policies, no refund will be paid.

You may cancel your service at anytime. You may cancel your account using email, fax or regular mail. Any accounts cancelled must include:

  • Account name
  • A valid signature of the primary contact
  • Reason for cancellation.
  • Zip code of the primary contact (if paid by check)

The customer is responsible for all money owed on the account from the time it was established to the time that cancellation has been confirmed by WSI.

Transferring your domain from WSI does not mean your account is automatically canceled. You must notify us to cancel your account, using one of the methods explained above.

WSI does not refund for partial months of service Refunds will be paid only for full prepaid months of service. If a refund is due to you, it will be sent by WSI check within 30 days of receipt of cancellation.

WSI Privacy Statement

WSI regards its clients' information with utmost respect and care. We believe it is important that our clients should have an expectation that the information they provide to WSI is held in confidence and is used for internal business only.

1. WSI will only collect and store information required for the effective operation of WSI and its associated companies as an Internet presence provider.

2. WSI will, from time to time, use our customer mailing lists for network updates, system information and general sales information. WSI may in the future limit all mailings to those clients who want to participate.

3. Information on customer usage or traffic will be confidential and will not be made known to any individual or company where this information is not required for the operation of WSI.

4. Customer passwords are confidential and will not be made available to any person or company outside of WSI for any reason whatsoever.

5. Credit information will be held in confidence, however, it will be used in any way possible to aid in the recovery of delinquent or defaulting debtors.

6. All information will be stored as securely as possible while maintaining the ability for authorized WSI staff to quickly and effectively access this information when required operational purposes.

7. WSI will cooperate with law enforcement personnel and legal investigations of our users. All customer information, however, will be private unless ordered by a court to be surrendered.

INDEMNIFICATION

Customer agrees that it shall defend, indemnify, save and hold WSI harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against WSI, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless WSI against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with WSI's server; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from WSI's server.

If you are a customer that resells WSI hosting, are a co-located server customer that hosts other sites on your server, or are a dedicated server customer that hosts other sites on your dedicated WSI server, you are responsible for all the parties using these services under you adhering to the terms and conditions of this Agreement.

STORAGE OF PERSONAL INFORMATION OR ANY OTHER DATA

All information that is not to be shared, should not be stored on a WSI server. WSI makes no guarantees as to the security of data stored on its server/s either express or implied. The sole liability for any misappropriation of data shall be with the web hosting customer.

DISCLAIMER

WSI will not be responsible for any damages customers or their enterprises may suffer. WSI makes no warranties of any kind, expressed or implied for services we provide. WSI disclaims any warranty or merchantability or fitness for a particular purpose. The includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by WSI and its employees. WSI reserves the right to revise its policies at any time.

Iowa Headquarters
(MIDWEST)
103 E. 6th St., Suite 101
P.O. Box 726
Ames, Iowa 50010
Tel: (515) 239-9900
Fax: (515) 239-9800

Driving Directions to the Ames Iowa Headquarters
Florida Headquarters
(Southeast)
4200 Evans Ave., Suite 10
Fort Myers, Florida 33901
Tel: (239) 267-2749
Fax: (239) 267-9936
Caribbean & Latin America
(Puerto Rico)
Tel: (787) 303-0042
South Dakota - Sioux Falls
Tel: (605) 496-9580
Texas - Austin
Tel: (512) 593-1056
New Mexico - Albuquerque
Tel: (505) 289-1364
Iowa/Illinois - Quad Cities/Muscatine
Tel: (563) 316-2378
North Carolina - Asheville
Tel: (828) 278-2323
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