Web Hosting Policy
WSI Web Hosting Standard Policies
The following policies apply to web hosting customers only. Dedicated server
customers please see our dedicated server policies.
WSI provides World Wide Web page hosting and Electronic Mail services. WSI's
general policy is to act as a neutral provider of hosting services to the global
Internet. WSI reserves the right to suspend or cancel a customer's access to any
or all services provided by WSI when WSI decides that the account has been
inappropriately used. WSI also adheres to and enforces the Acceptable Use
Policies created for Usenet and the Internet as a whole.
WSI reserves the right to refuse service to
anyone. Customers may only use WSI's servers and
network for lawful purpose. Transmission of any
material in violation of any Federal, State or Local
regulation is prohibited. This includes, but is not
limited to copyrighted material, material legally
judged to be threatening or obscene, and material
protected by trade secrets. The designation of any
materials as such described above is left entirely
to the discretion of WSI management.
SPECIFIC ACCEPTABLE USE POLICIES
WSI will strongly react to any use or attempted use of an Internet account or
computer without the owner's authorization. Such attempts include "social
engineering" (tricking other people into releasing their passwords), password
cracking, security hole scanning etc.
Any unauthorized use of accounts or computers by a WSI customer, whether or
not the attacked account or computer belongs to WSI, will result in action
against the attacker. Possible actions include warnings, account suspension or
cancellation, and civil or criminal legal action, according to the seriousness
of the attack.
WSI's policy concerning unsolicited email and cross-posting to Usenet
newsgroups is immediate cancellation. If you engage in any of these activities
on our network, your services will be terminated immediately, with no prior
notice, and no refunds for unused portions of service will be granted. This
policy has been developed not as a limit to network traffic, but as an issue of
Web sites are to be used by the primary owner only. Customers are not
permitted to sub-host including reselling, storing, or giving away web hosting
services off of their web site to other parties. Sub-hosting is defined as
allowing a separate, third party to host content on the owner's web site.
Exceptions include ad banners, classified ads, and personal ads.
Domain pointers are to be used for the purpose of having more than one way to
find the same site, not for the purpose of sharing an account among multiple
sites. Domain pointers are not to be used as a substitute for purchasing
WSI reserves the right to refuse service and /or access to its servers to
WSI expressly forbids any server use for distribution, storing, processing,
linking to or otherwise handling in any way the following:
Illegal Material - This includes copyrighted works,
commercial audio, video, or music files, and any material in violation of any
Federal, State or Local regulation.
Adult Material - Includes all
pornography, erotic images,
or otherwise lewd or obscene content. The
"adult material" is left entirely to the discretion
Warez, et. al. - Includes pirated software, ROMS, emulators,
phreaking, hacking, password cracking. IP spoofing, etc., and encrypting of any
of the above. Also includes any sites which provide "links to" or "how to"
information about such material.
UNLIMITED USE POLICY
All content on WSI servers must be related directly to and linkable from your
web site. WSI disk space is not to be used for storage or backups of any kind.
Archiving software and/or creating backup web sites on WSI servers is not
High bandwidth usage: WSI offers an unlimited use policy by maintaining very
large ratios of bandwidth and disk space per customer. In rare cases, WSI may
find a customer to be using server resources to such an extent that he or she
may jeopardize server performance and resources for other customers. In such
instances, WSI reserves the right to impose the High Resource User Policy for
the consideration of all customers. In short, WSI does the best to provide all
the resources our customers may need for web hosting while reserving the right
to move any one customer to the High Resource User Policy to prevent
monopolization of server resources.
HIGH RESOURCE USER POLICY
Resources are defined as bandwidth, disk space and/or processor utilization.
WSI, at its sole discretion and on a case by case basis, shall utilize the
following resource usage policy:
Any web site found to be included in the top 5% of high resource use in a one
month period will be subject to the following or exceeding the monthly allotted
amount of transfer megs; $200 ongoing monthly fee in addition to the normal
Fees are due on the next monthly billing date for the web site. (annual and
quarterly accounts will be billed monthly unless customer pays for entire
Customer is required to provide written authorization for the increase in
Failure to comply will result in cancellation of the site on the next monthly
billing date following notification.
When you begin service, you must pay your setup fees and your first period's
charges before we can start your service. Setup fees are not refundable. We
accept payment by check. Please see the descriptions below for more details.
Monthly Recurring Charges:
You may choose to pay on quarterly or yearly billing cycle. You must pay for
your service by the first day of each billing cycle. Billing cycles are based
upon when you initially signed up for service. For instance, if you started
service on the 15th of the month, your billing due date will be on the 15th. If
you pay by credit card, we will automatically bill your credit card on the
billing cycle anniversary date.
If you pay by check, you will be sent an invoice prior to the invoice due
date. Please mail your check on a timely basis, so your payment arrives by the
METHODS OF PAYMENT:
Checks: Your check must be in US funds. Checks returned by
the bank are subject to a $20 charge. You may pay by check only if you use a
quarterly payment cycle. We will send you an invoice via email 3 to 4 weeks
prior to your due date if you pay by check.
WSI will not change its pricing during the middle of your billing cycle. If
we change our pricing, it will be effective the first day of the next billing
If you signed up for WSI services under a special promotion and you change
your services, the special promotion pricing will no longer be valid for
WSI reserves the right to cancel your service at any time. If we do cancel
your service, we will refund any unused amounts that you have paid us. If we
cancel your account because you have violated WSI usage policies, no refund will
You may cancel your service at anytime. You may cancel your account using
email, fax or regular mail. Any accounts cancelled must include:
- Account name
- A valid signature of the primary contact
- Reason for cancellation.
- Zip code of the primary contact (if paid by
The customer is responsible for all money owed on the account from the time
it was established to the time that cancellation has been confirmed by WSI.
Transferring your domain from WSI does not mean your account is automatically
canceled. You must notify us to cancel your account, using one of the methods
WSI does not refund for partial months of service Refunds will be paid only
for full prepaid months of service. If a refund is due to you, it will be sent
by WSI check within 30 days of receipt of cancellation.
WSI Privacy Statement
WSI regards its clients' information with utmost respect and care. We believe
it is important that our clients should have an expectation that the information
they provide to WSI is held in confidence and is used for internal business
1. WSI will only collect and store information required for the effective
operation of WSI and its associated companies as an Internet presence provider.
2. WSI will, from time to time, use our customer mailing lists for network
updates, system information and general sales information. WSI may in the future
limit all mailings to those clients who want to participate.
3. Information on customer usage or traffic will be confidential and will not
be made known to any individual or company where this information is not
required for the operation of WSI.
4. Customer passwords are confidential and will not be made available to any
person or company outside of WSI for any reason whatsoever.
5. Credit information will be held in confidence, however, it will be used in
any way possible to aid in the recovery of delinquent or defaulting debtors.
6. All information will be stored as securely as possible while maintaining
the ability for authorized WSI staff to quickly and effectively access this
information when required operational purposes.
7. WSI will cooperate with law enforcement personnel and legal investigations
of our users. All customer information, however, will be private unless ordered
by a court to be surrendered.
Customer agrees that it shall defend, indemnify, save and hold WSI harmless
from any and all demands, liabilities, losses, costs and claims, including
reasonable attorney's fees asserted against WSI, its agents, its customers,
officers and employees, that may arise or result from any service provided or
performed or agreed to be performed or any product sold by customer, its agents,
employees or assigns. Customer agrees to defend, indemnify and hold harmless WSI
against liabilities arising out of; (1) any injury to person or property caused
by any products sold or otherwise distributed in connection with WSI's server;
(2) any material supplied by customer infringing or allegedly infringing on the
proprietary rights of a third party; (3) copyright infringement and (4) any
defective products sold to customer from WSI's server.
If you are a customer that resells WSI hosting, are a co-located server
customer that hosts other sites on your server, or are a dedicated server
customer that hosts other sites on your dedicated WSI server, you are
responsible for all the parties using these services under you adhering to the
terms and conditions of this Agreement.
STORAGE OF PERSONAL INFORMATION OR ANY OTHER DATA
All information that is not to be shared, should not be stored on a WSI
server. WSI makes no guarantees as to the security of data stored on its
server/s either express or implied. The sole liability for any misappropriation
of data shall be with the web hosting customer.
WSI will not be responsible for any damages customers or their enterprises
may suffer. WSI makes no warranties of any kind, expressed or implied for
services we provide. WSI disclaims any warranty or merchantability or fitness
for a particular purpose. The includes loss of data resulting from delays,
non-deliveries, wrong delivery, and any and all service interruptions caused by
WSI and its employees. WSI reserves the right to revise its policies at any