By Mark Steffen, Senior IT Consultant
RingCentral is a popular Voice Over Internet Protocol (VOIP) phone service. It allows you to call landline, VOIP phone numbers, and cell phones. It replaces a phone system that you have in your office. You can install a Ring Central app on your smart phone and take calls to your business phone number on your smartphone without giving people your cell number. Plus, it can do much more. Visit RingCentral.com to learn more.
Ring Central's Application Programming Interface (API) allows many telephony related functions to be integrated into your Microsoft Access database, web site, or .net desktop application. For example, sending a text (SMS) message notification based on criteria you specify from a specific customer service representative (CSR) on your team and much more). Winning Solution's, Inc. (WSI) can automate and integrate all Ring Central functions supported by Ring Central's' API. If you have an Access database for customer relationship management (CRM), delivery scheduling or anything else where your database users need to communicate with your customers by SMS or voice call, WSI can integrate it directly into your Access database. WSI can create the Access database for you if you need one. If you don't like Access, WSI can build it in Microsoft .net.
Need a system that will allow people to enter information into your mobile, web, or desktop application's database from a touchtone phone? WSI can do the programming necessary to produce this result.
RingCentral provides the phone numbers and telephony infrastructure necessary to handle multiple simultaneous inbound calls or to send small to large volumes of text messages in short time spans. You provide the desktop, mobile, or web application that needs this capability and WSI provides the programming to connect the two. If you don't have such an application, but need one, WSI will build it for you.
WSI has experience programming a script that identifies who is calling, what they are calling about, and allows the caller to enter several data elements. These data elements are then transferred from Ring Central into your database for storage and reporting.
If you feel this service might be beneficial to your organization, contact WSI today to begin the process of getting a quote.